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Another great post! I'm not sure a lot of managers know who their top performers are, for the reasons Bahrami notes.

Thanks for finding the important ideas for us to ponder.


And I would add that not only is it more difficult to identify the specific behaviors to measure - the rate of change and innovation in the market demands that those measurements change more oftent.

It used to be that a company could put together a plan, outline the steps to success and reward people for working the plan.

Now, the steps in the plan are more difficult to assign to an individual and those steps change faster.

This is a huge wake up call for managers in any organization. Management isn't as easy as it used to be - it's getting much, much harder. I wonder if companies are investing in management training for the new world versus using training designed for the old world. Just thinking outloud.

I believe you're right, that the intangibility of knowledge work may make it more difficult to know who top performers are - but I think that makes the job of the manager/coach/mentor more important, not less so. Thanks for the comment!

You're right that the pace of change (plans can't stand still long enough for us to measure how we're doing against them) is yet another variable that makes accomplishment hard to measure. Making the job of the manager/coach/mentor ever more difficult - but I would argue, ever more important. And you ask a good question about manager training - I fear that many organizations are way behind the curve on this. I wonder how many management development/training experts are ahead of the curve on this. Perhaps someone will weigh in.

Thanks for the thoughts!

I picked this as one of my top five posts on my Midweek Look at the Business Blogs.

Thanks, Wally. Readers - if you don't already benefit from Wally's midweek review (he does the reading and research for us!), click on over and check it out.

Hurray for "Knowledge work" and other Peter Drucker-isms! Speaking of excellent management and the Druckers, I've just received an email re. the exciting and brand-new "Doris Drucker Women in Leadership Fellowship," an MBA fellowship to be held at the Drucker School at Claremont, is currently accepting applications from "talented and exceptional women interested in entering careers in management and leadership." Peter Drucker's widow, Doris Drucker, is on the selection committee, which is trying to get the word out to as many women as possible, especially as this is the first year this generous fellowship is being offered. (for more info: http://www.cgu.edu/pages/5384.asp)

Measuring work is a tough job and I think it is important to do it right, important for the employers but also for the team leaders and project managers. It can influence the level of their work and also raise their self-esteem. Thank you for sharing these pieces of information.

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About The Author

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    Compensation consultant Ann Bares is the Managing Partner of Altura Consulting Group. Ann has more than 20 years of experience consulting with organizations in the areas of compensation and performance management.

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