Today Paul Hebert of Incentive Intelligence has a noteworthy post on the challenge of effectively communicating reward programs, featuring a quote by George Bernard Shaw that cuts to the very essence of the problem. I can't resist sharing it here:
The problem with communication ... is the illusion that it has been accomplished.
Wise words!
Check out Paul's post for some helpful tips on how to meet the communication challenge, and help position your reward program for success.
Many years ago, I heard a variation of this same, wonderful quote from a Bell Telephone rep(speaking to our crisis helpline group about phone communication): "The greatest barrier to communication is the assumption that it has taken place." Amen!
Posted by: almostgotit | July 26, 2007 at 08:11 PM
Almost:
It is a great quote, isn't it - in all its variations!
Thanks for the comment!
Posted by: Ann Bares | July 26, 2007 at 09:55 PM